Frequently Asked Questions

What geographical locations do you service?

Including all of Manhattan and Brooklyn, we also provide corporate headshots in the four boroughs and surrounding counties, including Newark. Just give us a call and we can discuss specifics.

What will I receive after the  shoot?

After the photo shoot is over, we can transfer all of the files via a memory card on the spot to one of your computers. Of course you also have the option of a DVD or digital download via Dropbox or Google Drive. Every employee receives one re-touched photo at no additional cost. Any additional re-touching is $20 per photo.

I’ve never organized a photo shoot for this many employees before. How do I set this up?

We’ll make this simple on you: when you contact us initially, please tell us the approximate number of people you’ll need shot, the date/s, the location, and what you’re using the photos for (website, print material, etc.) That’s all we’ll need, and we’ll be able to get you a quote, and onto our calendar. We will make this a smooth as possible for you.

Is there an additional fee to have NYC Business Headshots travel to our office?

Generally, no. We don’t use a travel fee as a way to make extra money, but we do use it in rare instances if expenses involved in driving to and from your office are out of the ordinary.  This is something we will discuss during our first conversation, but normally we don’t add separate travel fees.

How soon will we receive our photos after the shoot?

First, you’ll receive all the photos before retouching begins, usually same day. You’ll select your choices for retouch, and we’ll strive to get your photos to you within 3-7 business days once we receive your choices.  We’ll set turnaround time expectations before the photo shoot so we’re all on the same page.

Can you add custom color backgrounds to the photos in Photoshop?

Yes. We have found that a lot of businesses want the option of a certain color other than white as their backdrop. This is a service we offer and it is part of the complementary re-touching (one per photo), so there is not an extra fee. If this is something you desire, let’s talk about this PRIOR to the shoot.

What forms of payment do you accept?

We accept company checks and credit cards. We can email you an invoice prior to the shoot and we require payment or a deposit to be made in full when we arrive the day of the shoot.

What is your re-scheduling and cancellation policy?

We take cancellations very seriously since we must block off half and full days for large groups. All reschedules will require you to pay an additional 50% of the cost of the original agreement. We also require a minimum payment in the event of no shows as a way to protect ourselves.